The use of teleworking in public administration during and after the COVID-19: The case of Kazakhstan

Authors

  • Anna Alshanskaya Department of Economics and Entrepreneurship, Faculty of Economics, L.N. Gumilyov Eurasian Nation-al University, Astana 010010 https://orcid.org/0000-0001-5406-696X
  • Mira Zhanabergenova Export Promotion Department JSC QazTrade, Astana, Kazakhstan https://orcid.org/0000-0001-7249-3586
  • Tolkyn Azatbek Department of Economics and Entrepreneurship, Faculty of Economics, L.N. Gumilyov Eurasian National University, Astana, Kazakhstan
  • Yerkin Nessipbekov Eurasian Technological University, Astana, Kazakhstan
  • David Špaček Department of Public Economics, Faculty of Economics and Administration, Masaryk University, Brno, Czech Republic

DOI:

https://doi.org/10.15549/jeecar.v11i3.1606

Keywords:

teleworking, public administration, covid-19 pandemic, hybrid working, work arrangements

Abstract

This study investigates the teleworking experiences of public servants amidst the COVID-19 pandemic. Drawing on insights from surveys conducted during the early stages of the pandemic, we explore the advantages, challenges, and variations in telework policies across government organizations. Our findings underscore the significance of telework satisfaction in influencing employee performance and reveal gender differences in telework preferences, particularly concerning family responsibilities. The study emphasizes the need to evaluate pandemic telework experiences to inform policy adjustments in public administration and businesses. Flexibility in work arrangements can enhance talent retention, employee satisfaction, productivity, and organizational resilience, crucial aspects for businesses navigating a post-pandemic world. Effective telework implementation requires not only technological upgrades but also shifts in corporate culture to create conducive conditions.

Author Biographies

Mira Zhanabergenova, Export Promotion Department JSC QazTrade, Astana, Kazakhstan

Mira Zhanabergenova, Ph.D., Export Promotion Department JSC QazTrade, Astana, Kazakhstan.

Tolkyn Azatbek, Department of Economics and Entrepreneurship, Faculty of Economics, L.N. Gumilyov Eurasian National University, Astana, Kazakhstan

Tolkyn Azatbek, Ph.D., Professor, Department of Economics and Entrepreneurship, Faculty of Economics, L.N. Gumilyov Eurasian National University, Astana, Kazakhstan.

Yerkin Nessipbekov, Eurasian Technological University, Astana, Kazakhstan

Yerkin Nessipbekov, Ph.D., Associate Professor, Eurasian Technological University, Astana, Kazakhstan.

David Špaček, Department of Public Economics, Faculty of Economics and Administration, Masaryk University, Brno, Czech Republic

David Špaček, Ph.D, Associate professor, Department of Public Economics, Faculty of Economics and Administration, Masaryk University, Brno, Czech Republic.

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Published

2024-06-04

How to Cite

Alshanskaya, A., Zhanabergenova, M., Azatbek, T., Nessipbekov, Y., & Špaček, D. (2024). The use of teleworking in public administration during and after the COVID-19: The case of Kazakhstan. Journal of Eastern European and Central Asian Research (JEECAR), 11(3), 638–649. https://doi.org/10.15549/jeecar.v11i3.1606