Workload, social support and burnout on employee performance

Lita Wulantika; Resti Mega  Ayusari; Zoran Wittine

doi:10.15549/jeecar.v10i1.1069

Authors

Lita Wulantika Departemen Manajemen, Universitas Komputer Indonesia, Indonesia https://orcid.org/0000-0002-7106-0233
Resti Mega Ayusari Departemen of Managemen, Universitas Komputer Indonesia, Indonesia
Zoran Wittine University of Zagreb https://orcid.org/0000-0001-7119-2706

DOI:

https://doi.org/10.15549/jeecar.v10i1.1069

Keywords:

Workload, Social Support, Burnout, Employee Performance

Abstract

This study aims to determine social support, job burnout, employee performance, and the effect of social support and job burnout on employee performance. The research uses descriptive and verification methods using primary data, distributing online questionnaires to 31 The Jayakarta Suites Bandung employees. Data were analyzed using statistical tools and multiple regression analysis. Data collection using a saturated sampling technique. The results of the descriptive analysis show that social support, job burnout, and employee performance are included in the good category. The verification analysis results show that the burnout variable partially affects employee performance, but social support has no effect on employee performance. While the variables of social support and work fatigue together affect employee performance. The result of this study provides an overview of how employee performance can occur due to the influence of social support and job burnout.

References

Cohen, A., & Abedallah, M. (2015). The mediating role of burnout on the relationship of emotional intelligence and self-efficacy with OCB and performance. Management Research Review, 38(1), 2-28. https://doi.org/10.1108/MRR-10-2013-0238

Handayani, A. (2012). Hubungan kepuasan kerja dan dukungan sosial dengan persepsi perubahan organisasi. Jurnal Insan Media Psikologi, 12(3).

Aumayr-Pintar, C., Cerf, C., & Parent-Thirion, A. (2018). Burnout in the Workplace: A Review of the Data and Policy Responses in the EU.

Popov, B., Miljanovic, M., Stojakovic, M., & Matanovic, J. (2013). Work stressors, distress, and burnout: The role of coping strategies. Primenjena psihologija, 6(4), 355-370.

Brod, C. (1984). Technostress: The human cost of the computer revolution. Reading, Mass.: Addison-Wesley.

Bültmann, U., Kant, I., Kasl, S. V., Beurskens, A. J., & van den Brandt, P. A. (2002). Fatigue and psychological distress in the working population: psychometrics, prevalence, and correlates. Journal of psychosomatic research, 52(6), 445-452.

Cahyani, W., & Frianto, A. (2019). Peran dukungan sosial terhadap stres kerja sebagai peningkatan kinerja karyawan. Jurnal Ilmu Manajemen, 7(3), 868-876.

Suhayati, E. (2022). Auditor Workload and Its Implication on Auditor's Professional Ability. Journal of Eastern European and Central Asian Research (JEECAR), 9(1), 21-28. https://doi.org/10.15549/jeecar.v9i1.869

Ennis, Lisa A. (2005).The Evolution of Technostress. Computers in Libraries. 10 – 22.

European study by means of self-organizing maps. Innovation: The European journal of social science research, 25(2), 229-246. https://doi.org/10.1080/13511610.2012.60330

Hayati, I., & Fitria, S. (2018). Pengaruh Burnout Terhadap Kinerja Karyawan Pada Bmt El-Munawar Medan. Intiqad: Jurnal Agama Dan Pendidikan Islam, 10(1), 50-65..

Hidayat, I. S. (2021). Pengaruh Pengalaman Kerja, Pelatihan Kerja Dan Disiplin Kerja Terhadap Kinerja Karyawan Pada PT. Vonex Indonesia Rancaekek (Doctoral dissertation, Universitas Komputer Indonesia)..

Halbesleben, J. R., & Ronald Buckley, M. (2006). Social comparison and burnout: The role of relative burnout and received social support. Anxiety, stress, and coping, 19(3), 259-278.

Leiter, M. P., & Maslach, C. (2016). Latent burnout profiles: A new approach to understanding the burnout experience. Burnout Research, 3(4), 89-100.

Torrente, P., Salanova, M., Llorens, S., & Schaufeli, W. B. (2012). Como el engagement en el trabajo del equipo media entre los recursos sociales y el desempeño. Psicothema, 24(1), 106-113.

Schaufeli, W. B., & Taris, T. W. (2014). A critical review of the job demands-resources model: Implications for improving work and health. Bridging occupational, organizational and public health, 43-68.

Khan, S. N., & Zafar, S. (2013). Exploring the causes and consequences of job burnout in a developing country.

Shanafelt, T. D., Hasan, O., Hayes, S., Sinsky, C. A., Satele, D., Sloan, J., ... & Dyrbye, L. N. (2016). Parental satisfaction of US physicians: associated factors and comparison with the general US working population. BMC medical education, 16(1), 1-10.

Garcia, L. C., Shanafelt, T. D., West, C. P., Sinsky, C. A., Trockel, M. T., Nedelec, L., ... & Fassiotto, M. (2020). Burnout, depression, career satisfaction, and work-life integration by physician race/ethnicity. JAMA network open, 3(8), e2012762-e2012762.

Mariyanti, S., & Citrawati, A. (2011). Burnout pada perawat yang bertugas di ruang rawat inap dan rawat jalan RSAB Harapan Kita. Jurnal Psikologi Esa Unggul, 9(02), 126201.

Soetrisno, E. (2016). Manajemen sumber daya manusia. Kencana.

Laeeque, S. H. (2014). Role of work-family conflict in job burnout: support from the banking sector of Pakistan. International Letters of Social and Humanistic Sciences, (40), 1-12.

Utami, L. A., & Adhiatma, A. (2020). Self efficacy sebagai mediasi pengaruh konflik peran ganda dan dukungan sosial terhadap kinerja karyawan (Studi Kasus Pada PT. Kailo Sumber Kasih). Prosiding Konstelasi Ilmiah Mahasiswa Unissula (KIMU) Klaster Ekonomi.

Hlebec, V., Kogovšek, T., & Ferligoj, A. (2011). The influence of social support and personal networks on doctoral student performance. Advances in Methodology and Statistics, 8(2), 157-171.