SKOROBOGATYKH, Irina; TIMOKHINA, Galina; MKHITARYAN, Sergey; IVASHKOVA, Natalia; SHIROCHENSKAYA, Irina. Managing customer satisfaction with Metropolitan Public Transport Services based on perceived quality assessments. Journal of Eastern European and Central Asian Research (JEECAR), [S. l.], v. 9, n. 3, p. 447–461, 2022. DOI: 10.15549/jeecar.v9i3.789. Disponível em: https://ieeca.org/journal/index.php/JEECAR/article/view/789. Acesso em: 20 may. 2024.