MCKENZIE, Brent. Perspectives on Retail Service Quality: Findings From the Baltic States. Journal of Eastern European and Central Asian Research (JEECAR), [S. l.], v. 2, n. 2, p. 10, 2015. DOI: 10.15549/jeecar.v2i2.105. Disponível em: https://ieeca.org/journal/index.php/JEECAR/article/view/105. Acesso em: 5 may. 2024.