VAN HUNG , Tran; LIEN, Vo Thi Ngoc. The Antecedents and Consequences of Service Recovery Performance of Frontline Employees: A Study of Vietnam Retailing Industry. Journal of Eastern European and Central Asian Research (JEECAR), [S. l.], v. 8, n. 3, p. 374–383, 2021. DOI: 10.15549/jeecar.v8i3.667. Disponível em: https://ieeca.org/journal/index.php/JEECAR/article/view/667. Acesso em: 20 may. 2024.